Refund policy

🕐 Order Processing

We process and dispatch all orders within 3 to 5 business days after your order is confirmed.

Processing Delays: These timeframes are estimates only. Processing may take longer during high order volumes, peak seasons, or because of production requirements, quality inspections, or other unforeseen circumstances.

By placing an order with us, you agree to this policy.

🚚 Shipping Timeline

Estimated Delivery: The delivery times shown on our website and at checkout are estimates only, and we share them with you before you place your order. For standard shipping, delivery usually takes 9 to 11 business days after dispatch. If you need your order urgently, please contact our support team (chat, email, or phone) before placing your order so we can help with faster shipping options.

Normal Delivery: Orders are usually delivered within the estimated timeframe.

Possible Delays: Delays can sometimes happen due to international transit, customs clearance, courier issues, ongoing conflicts in certain regions, or other reasons beyond our control.

No Refunds for Delays: Delivery times are only estimates. If your order has already been dispatched and is delayed due to transit or customs, it won’t qualify for cancellation, return, or refund.

❌ Cancellation Policy

  • Within 24 Hours: You can cancel your order within 24 hours of placing it. Contact us as soon as possible at info@traxracewear.com to request a cancellation.
  • After 24 Hours: Once 24 hours have passed, we can no longer accept cancellation requests.
  • After Delivery: Orders can’t be cancelled once they’ve been delivered.
  • ⚠️ After Production Has Started: If a cancellation is approved after production has already begun, a 30% non-refundable fee will apply to your order.

📦 Returns Policy

We want you to be completely happy with your Trax Racewear purchase. If you’re not satisfied, you can return your item within 30 days of delivery.

Return Conditions

To qualify for a return, your item must meet all of these conditions:

  • ✅ Unused
  • ✅ In its original packaging
  • ✅ In resellable condition
  • 🚚 Return shipping costs are the customer’s responsibility
  • 🚫 Final sale and customized items are not eligible for return

To start a return, contact our team at info@traxracewear.com.

📩 How to Initiate a Return, Refund, or Exchange

Step 1: Contact Us Before Returning an Item

  • Contact Required: Customers must contact our support team at info@traxracewear.com before starting any standard return, refund, or exchange request.
  • Return Authorization: Customers must receive approval and return instructions from our support team before sending any product back.
  • ⚠️ Important Notice: If you send a product back without contacting us first and receiving prior authorization, we will NOT accept or process your return, refund, or exchange.
  • How to Contact: Please email your order details to info@traxracewear.com. Our Trax Racewear support team will review your request and provide specific return instructions and authorization.

Step 2: Return Shipping & Address

  • No Return Labels Provided: We do not provide return shipping labels. The customer is responsible for covering all return shipping costs.
  • Secure Packaging & Transit: Products must be securely packed and shipped according to the return instructions provided. Trax Racewear is not responsible for return shipments that are lost, delayed, or damaged during transit.

📍 Return Shipping Locations

Once your return request is approved, ship your package to the specific address instructed by our support team:

UK Return Address:
60 Melbourne Rd, London E10 7HF, United Kingdom

USA Return Address:
4811 Cadieux Rd, Detroit, Michigan 48224, United States

💳 Refund Process

  • Product Receipt Required: For eligible standard returns, a refund cannot be approved until the returned product has been physically received by our returns department at our authorized return address. A refund will only be considered once the product has been received and successfully inspected. If we have not received the returned product, the refund request will not be approved.
  • Inspection Required: Refunds are issued only after the returned item is received, inspected, and verified. Approval is not automatic. If the item does not meet our return conditions, the refund request may be declined.
  • Approval Notification: Once inspected, we will notify you via email whether your refund has been approved or rejected.
  • Refund Timeframe: If approved, your refund will be processed back to your original payment method within 10 business days.
  • Bank Processing Time: Financial institutions may require additional processing time to post funds. If more than 15 business days have passed since your return approval and you have not received your funds, please contact us at info@traxracewear.com.

🔄 Exchanges

  • Fastest Method: The fastest way to receive a replacement item is to return the original item using our standard return procedure. Once your return is accepted, you can place a new order for the desired item.
  • ⚠️ Note: Returns sent for exchange without prior contact will not be accepted or processed.

📏 Size and Measurement Responsibility

It’s the customer’s responsibility to choose the correct size and provide accurate measurements before ordering. We can’t accept returns or refunds for incorrect sizes or wrong measurements provided by the customer.

📍 Shipping Address Accuracy

You must provide a complete and accurate shipping address when placing your order. If delivery fails because of an incorrect or incomplete address, we can’t offer a refund or return.

🌍 Customs, Import Duties and Taxes

Customs clearance, import duties, taxes, and related delays are outside our control, so we can’t issue refunds or returns because of them.

🚫 Items That Cannot Be Returned, Refunded, or Exchanged

These items are final sale and not eligible for return, refund, or exchange under any circumstances:

  • Sale items
  • Customized or personalized products
  • Limited or special edition items

📩 Contact Us

Have a question about your order, a return, or a refund? Our support team is here to help.

Email: info@traxracewear.com