Refund policy
Return and Refund policy
🕐 Order Processing
We process and dispatch all orders within 3 to 5 business days after your order is confirmed. By placing an order with us, you agree to this policy.
🚚 Shipping Timeline
Estimated Delivery
The delivery times shown on our website and at checkout are estimates only, and we share them with you before you place your order. For standard shipping, delivery usually takes 9 to 11 business days after dispatch. If you need your order urgently, please contact our support team (chat, email, or phone) before placing your order so we can help with faster shipping options.
Normal Delivery
Orders are usually delivered within the estimated timeframe.
Possible Delays
Delays can sometimes happen due to international transit, customs clearance, courier issues, ongoing conflicts in certain regions, or other reasons beyond our control.
No Refunds for Delays
Delivery times are only estimates. If your order has already been dispatched and gets delayed due to transit or customs, it won't qualify for cancellation, return, or refund.
❌ Cancellation Policy
Within 24 Hours
You can cancel your order within 24 hours of placing it. Contact us as soon as possible at info@traxracewear.com to request a cancellation.
After 24 Hours
Once 24 hours have passed, we can no longer accept cancellation requests.
After Delivery
Orders can't be cancelled once they've been delivered.
⚠️ Cancellation After Production Has Started
If a cancellation is approved after production has already begun, a 30% non-refundable fee will apply to your order.
📦 Returns Policy
We want you to be completely happy with your Trax Racewear purchase. If you're not satisfied, you can return your item within 30 days of delivery.
Return Conditions
To qualify for a return, your item must meet all of these conditions:
✅ Unused
✅ In its original packaging
✅ In resellable condition
🚚 Return shipping costs are the customer's responsibility
🚫 Final sale and customized items are not eligible for return
To start a return, contact our team at info@traxracewear.com.
💰 Refund Policy
How Refunds Work
Refunds are only issued after we receive and inspect your returned item. Approval isn't automatic — if the item doesn't meet our return conditions, your refund request may be declined.
Refund Timeline
Once we receive and inspect your return, we'll let you know if your refund has been approved or declined. If approved, your refund will be sent to your original payment method within 10 business days.
Please note your bank or card provider may take extra time to process and post the amount.
Still Waiting on Your Refund?
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at info@traxracewear.com.
🔄 Exchanges
The fastest way to get a different item is to return the one you have. Once your return is approved, you can place a new order for the item you want.
📏 Size and Measurement Responsibility
It's the customer's responsibility to choose the correct size and provide accurate measurements before ordering. We can't accept returns or refunds for incorrect sizes or wrong measurements provided by the customer.
📍 Shipping Address Accuracy
You must provide a complete and accurate shipping address when placing your order. If delivery fails because of an incorrect or incomplete address, we can't offer a refund or return.
🌍 Customs, Import Duties and Taxes
Customs clearance, import duties, taxes, and related delays are outside our control, so we can't issue refunds or returns because of them.
🚫 Items That Cannot Be Returned, Refunded, or Exchanged
These items are final sale and not eligible for return, refund, or exchange under any circumstances:
- Sale items
- Customized or personalized products
- Limited or special edition items
📩 Contact Us
Have a question about your order, a return, or a refund? Our support team is here to help.
Email: info@traxracewear.com