Frequently Asked Questions
1. How long does it take to process my order?
Standard orders ship within 3 to 5 business days. Custom racing suits need 5 to 9 business days for production after you approve the design. Once your order ships, you'll get a confirmation email with tracking info.
2. Can I customize my racing suit?
Yes. Trax Racewear offers full customization.
You can customize:
- Name and number
- Country flag
- Team logo and sponsor branding
- Colors and design layout
- Custom measurements
Our design team will send you a digital mockup for approval before we start production.
Note: customized items can't be returned or exchanged.
3. Do you offer custom sizing?
Yes. Pick from our standard size chart or request a fully custom suit based on your measurements.
We recommend checking our sizing guide closely. If you need help, our support team is here for you.
4. How long does shipping take?
We ship worldwide.
- UK and Europe: 5 to 7 business days
- USA and international: 6 to 8 business days
Delivery times can vary depending on customs and location. Any customs duties or import taxes are the customer's responsibility.
5. Do you ship internationally?
Yes, we ship worldwide. Delivery usually takes 5 to 8 business days, depending on your country and courier.
6. How can I track my order?
Once your order ships, you'll get a tracking number by email. Track it through the courier's website, or contact our support team.
If you haven't received tracking info within the expected processing time, reach out to us.
7. Do you offer bulk discounts?
Yes, we offer special pricing for bulk, team, and group orders, including:
- Racing teams
- Motorsport clubs
- Karting clubs and racing academies
- Schools and colleges
- Sports teams
- Sponsors and brand partners
- Motorsport communities
- F1 fans and motorsport enthusiasts
- Track day riders
- Corporate events
For larger orders, contact our sales team for a custom quote and dedicated support.
8. What's your return policy?
We want you happy with your purchase. If you're not, you can return items within 14 days of delivery.
Return conditions:
- Items must be unused, in original packaging, and resellable
- You cover return shipping costs
- Final sale and customized items aren't eligible for return
To start a return, contact our support team. Once we receive and inspect the item, we'll process your refund or exchange within 5 to 10 business days.
9. Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of purchase. Once production starts, especially for customized items, we can't make changes.
10. How can I contact TRAX RACEWEAR?
Our support team is ready to help.
- Phone:
- Email: info@traxracewear.com
- Live Chat: available on our website during business hours
We typically reply within 12 to 24 business hours.